Terms & Conditions

Outdoor Activity Instructor Academy Terms & Conditions

Outdoor Activity Instructor Academy Limited is registered in England under company number: 13320238 with offices at,

Outdoor Activity Instructor Academy
60 Fore Street,
Newquay,
Cornwall,
TR7 1LW

Outdoor Activity Instructor Academy Limited provides education, coaching, training, mentoring and related support services to customers.

References in these Terms to “course”, “programme”, “event”, “training”, “workshop” or “services” include online learning, in-person training, one-to-one sessions, group sessions, assessments, accommodation arrangements where applicable, and any related materials or support supplied by Outdoor Activity Instructor Academy Limited.

Definitions

“OAIA”, “Outdoor Activity Instructor Academy”, the “Company”, “we”, “us” and “our” means Outdoor Activity Instructor Academy Limited.

“Customer”, “student”, “you” and “your” means the person making the booking, purchase or enrolment.

By registering for, purchasing, or attending any course, programme, event or service, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in full. If you do not accept these Terms, you must not proceed with any booking or participation.

Engagement

Your application form, order, booking confirmation and these Terms together form the entire contract between you and Outdoor Activity Instructor Academy Limited. No other representation, statement, promise, or description, whether made verbally, in marketing materials, on social media, during telephone or video sales calls, in emails not forming part of a written booking confirmation, or otherwise, forms part of the contract or creates any obligation on OAIA.

We may update these Terms from time to time. The Terms in force at the time of booking will apply to your booking unless any change is required by law, regulation, awarding body, insurer, venue requirement, health and safety requirement, or operational necessity, in which case the revised terms shall apply to the extent required.

You should retain a copy of these Terms for your records.

The Customers

Only persons aged 18 or over and legally capable of entering into a binding contract may book directly with OAIA.

Where a booking is made by an employer, organisation, funder or third party on your behalf, both the booking party and the attendee are jointly and severally responsible for compliance with these Terms and for all sums due. OAIA may pursue either or both parties for any outstanding amounts without first pursuing the other.

Application Of These Terms

Payment of a deposit or any part of the course fee constitutes an offer by you to enter into a contract with us. We may accept or reject any application at our absolute discretion without providing reasons.

Applications will only be accepted on receipt of the required deposit or full payment, as specified for the relevant course. All deposits are strictly non-refundable in all circumstances except where we are required by law to refund them. Payment of a deposit does not guarantee enrolment until a formal booking confirmation is issued by OAIA.

Where entry requirements or prerequisite qualifications apply, you must provide satisfactory evidence on request prior to the course start date. We reserve the right to refuse, defer, suspend or cancel enrolment at any time if you do not meet the published or notified requirements. In such circumstances, our standard cancellation charges will apply and no additional compensation shall be payable.

The balance of all course fees is due in full no later than 12 weeks before the course start date unless otherwise agreed by us in writing. If the balance is not paid when due, we may suspend access to online learning, assessments, workshops, accommodation and related services without notice, and may treat the booking as cancelled by you. In those circumstances, all sums due under these Terms shall remain payable in full, including all applicable cancellation charges.

All course bookings are subject to availability.

Where a booking is made via a third-party reseller, finance provider, agency or other intermediary, matters relating to the enrolment process, payment handling and any third-party terms must be taken up with that third party. OAIA remains responsible only for the elements of the course directly supplied by OAIA.

Agreement

By becoming a customer of OAIA, you agree to be bound by these Terms and any policies, procedures, codes of conduct, course requirements, learner handbooks, health and safety rules, accommodation rules, assessment rules, venue rules, and other documents expressly notified to you from time to time. Such documents form part of the overall agreement between you and OAIA.

Disclaimers

Our courses and programmes are provided for educational and training purposes only. We do not guarantee that you will achieve any particular qualification outcome, employment outcome, coaching outcome, income level, business result, assessment result, practical competency level, or any other personal or commercial result. Qualification outcomes depend entirely on your own performance, attendance, conduct and capability.

Any examples, illustrations, discussions of business opportunities, career pathways, qualification progression, earnings, coaching work or related matters are provided for general information only and do not amount to a guarantee, representation, inducement or promise of any outcome whatsoever.

You remain solely responsible for your own decisions, conduct, performance, capability, progression, regulatory compliance, insurance, health, employment choices and business affairs. OAIA shall not be liable for any outcome, loss or consequence arising from your use of, or reliance on, any information, qualification, skill or competency developed through an OAIA course.

Liability Waiver

Participation in practical training, outdoor activities, water-based activity, surf instruction, coaching sessions, assessments, workshops, travel between venues, accommodation and all related course elements involves inherent physical risk. By booking and attending, you expressly acknowledge and accept those inherent risks in full.

You are responsible for ensuring that you are physically and medically fit to attend and participate. You must disclose in writing, prior to the course start date, any medical condition, injury, allergy, medication, learning need, support requirement or other matter which may affect your safe participation or the safety of others. By submitting your booking, you warrant that all such information has been disclosed fully and accurately. OAIA accepts no liability whatsoever for any loss, injury, adverse outcome or claim arising from a condition, matter or circumstance that was not disclosed prior to participation.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to the foregoing, and to the maximum extent permitted by law, OAIA shall not be liable for any indirect or consequential loss, loss of profit, loss of earnings, loss of opportunity, loss of business, loss of reputation, psychological harm, distress, damage to professional standing, wasted travel costs, wasted accommodation costs, or any other economic or non-economic loss arising out of or in connection with the course, whether in contract, tort, misrepresentation, restitution or otherwise, including but not limited to losses arising from assessment failure, course removal, qualification non-achievement, or any decision made by an awarding body.

Subject to the foregoing, and so far as permitted by law, OAIA’s total liability arising out of or in connection with any booking or course shall in all cases be limited to the total amount actually paid to OAIA by or on behalf of the customer for the specific course element directly giving rise to the claim.

We may refuse, suspend or restrict participation at any time where, in our reasonable opinion, participation is unsafe, unsuitable, impractical or may prejudice the delivery of the course or the safety, welfare or experience of others. No refund, compensation or reduction in fees shall be due in such circumstances unless expressly required by law.

Buyers Conduct

All customers must behave respectfully, responsibly and professionally towards staff, instructors, assessors, accommodation providers, venue staff, third-party providers and other customers at all times, whether in person, online, by telephone or in any written or electronic communication.

We reserve the right to suspend or terminate participation and remove a customer from any course, venue, workshop, assessment, accommodation or related service without notice and without refund if, in our opinion, the customer is rude, disruptive, abusive, unsafe, uncooperative, dishonest, under the influence of alcohol or drugs, in possession of illegal substances, fails to follow instructions, breaches course rules, breaches accommodation rules, or acts in any way that may damage the reputation, operations or safety of OAIA, its staff, or other students.

Where a customer is removed from a course for any conduct reason, the full outstanding balance of all course fees shall become immediately due and payable. No refund, credit, transfer or compensation shall be payable in such circumstances.

Late Payments

Where payment is made by instalments or deferred arrangement, time for payment is of the essence.

If any instalment is not paid on its due date, we may immediately suspend access to online learning, workshops, assessments, course materials, certification processing, accommodation and all other services until all outstanding sums are paid in full.

We may also treat the booking as cancelled by you, reallocate the place without notice, retain all sums already paid, and require immediate payment of all outstanding amounts including all applicable cancellation charges.

We reserve the right to charge interest on overdue sums at 8% per annum above the Bank of England base rate, accruing daily from the due date until the date of payment in full. If you are contracting in the course of business, we also reserve the right to claim compensation and interest under the Late Payment of Commercial Debts legislation where applicable. All costs of recovery, including reasonable legal costs, shall be recoverable from you.

Cooling Off Period And Statutory Cancellation Rights

If you are a consumer and your booking is made online, by phone, or otherwise at a distance, your statutory cancellation rights will depend on the nature of the course booked.

Where the booking relates to leisure services for a specific date or period, or any other service falling within a statutory exemption under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, no statutory cooling-off period will apply.

Where statutory cancellation rights do apply, they will apply only to the extent required by law. If you ask us to begin supplying online content, administration, enrolment processing, course materials, workshop places, accommodation allocation or any other services during any applicable cancellation period, you expressly request and agree that we may begin performance immediately. You acknowledge that by doing so you may lose cancellation rights, or become liable to pay for services supplied up to the point of cancellation, to the maximum extent permitted by law.

Online courses, digital learning and related services are treated as commenced when login details are issued, course materials are released, access is enabled, or any digital content is made available, whichever is earliest. From that point, any applicable cancellation right in respect of digital content is lost.

Changes And Cancellations By You

All requests to cancel, defer, transfer or amend a booking must be made in writing by email. No request is effective until received and acknowledged in writing by OAIA. The date of acknowledgement by OAIA shall be the operative cancellation date for the purposes of calculating any applicable charges.

Any deposit paid is strictly non-refundable in all circumstances and shall be retained by OAIA in addition to any cancellation charges set out below.

Any cancellation, transfer, deferral, date change, workshop change, assessment change, accommodation change or other amendment is entirely at OAIA’s discretion. OAIA is not obliged to agree to any request for change and may refuse any such request without providing reasons.

Where a transfer or deferral is agreed, the cancellation clock does not reset. Cancellation charges following any agreed transfer or deferral shall be calculated by reference to the original booking date, not the revised course start date, unless OAIA expressly agrees otherwise in writing.

If we agree to a cancellation where no statutory refund right applies, the following charges shall apply. These charges represent a genuine pre-estimate of the losses and costs incurred by OAIA, including without limitation staffing, scheduling, assessor and venue commitments, awarding body registrations, online platform costs, administration, opportunity costs, and irrecoverable third-party costs:

• Over 12 weeks before course start date – 33% of total booking value retained
• 36 days to 12 weeks before course start date – 50% of total booking value retained
• 21 to 35 days before course start date – 75% of total booking value retained
• 20 days or fewer before course start date – 100% of total booking value retained

These charges are in addition to the non-refundable deposit and are applied to the total booking value inclusive of all course elements, modules, accommodation arranged through OAIA, and any other paid components.

We may also deduct or charge additional amounts to cover costs already incurred by us including, without limitation, online learning registrations, awarding body registrations, administration, course materials, venue charges, accommodation charges, third-party charges, tutor or assessor time, booked practical sessions and irrecoverable staffing or scheduling costs, over and above the percentage charges set out above.

Part-attendance at any course, module, workshop, practical session or assessment shall not entitle you to any partial refund, credit, or reduction in fees. Once a course element has commenced, the fee for that element is fully earned by OAIA regardless of whether you complete it.

Failure to attend any course element, workshop, practical session, assessment, reassessment, accommodation check-in, contact day or related activity shall be treated as cancellation by you and shall not entitle you to any refund, credit or transfer. In addition, an administration fee of £150 shall be payable immediately on top of any cancellation charges already applicable.

Cancellation of, or non-attendance at, any assessment or reassessment shall incur an administration fee of £150 plus all applicable third-party reassessment and awarding body costs, in addition to any other sums due under these Terms.

Changes to workshop attendance, practical session dates or similar course elements may, if agreed by us in writing, incur an administration fee of at least £150 plus any additional costs incurred. Agreement to one change does not create any right or expectation of further changes being agreed.

If you request more than one transfer of course date or course element, we reserve the right to refuse the request or impose further administration charges of at least £150 per additional change, plus any associated costs.

Assessments, Deferrals And Reassessments

Assessment dates, reassessment opportunities and deferrals are subject to availability, assessor availability, venue availability and course scheduling. OAIA does not guarantee any particular assessment date, reassessment window, or deferral opportunity.

If you defer an assessment, miss an assessment, fail an assessment, are referred, are unable to complete an assessment, or require reassessment for any reason, you will be responsible for all reassessment, deferral, administration, awarding body and related costs as notified by OAIA. An administration fee of £250 shall apply to each assessment deferral unless OAIA expressly confirms otherwise in writing. This fee is payable in advance of any rescheduled assessment being confirmed.

Any indication by OAIA that further support, coaching or training may be provided following an assessment outcome is entirely discretionary, does not form part of the original course agreement, and does not remove or reduce your liability for reassessment or related charges.

Changes And Cancellations By Us

We reserve the right at any time to alter course content, structure, sequence, tutors, coaches, assessors, venues, dates, timings, accommodation arrangements, practical locations, assessment arrangements, third-party components and pricing where reasonably necessary for operational, safety, staffing, quality, regulatory, environmental or commercial reasons. Such changes shall not entitle you to cancel or claim compensation provided the course remains substantially deliverable in OAIA’s reasonable opinion.

Courses require minimum participation levels and viable staffing. If minimum numbers are not met, or where operational viability requires it, we may cancel, combine, defer, relocate or reschedule a course or any element of it without liability beyond what is set out below.

Where we cancel or materially reschedule a course element, our liability shall be limited, at our option, to either:

• offering a place on a rescheduled or substitute course or course element; or
• providing a credit note; or
• refunding the amount paid to OAIA for the affected undelivered element only.

We shall not be liable under any circumstances for travel, accommodation, subsistence, loss of earnings, loss of opportunity, inconvenience, third-party costs or any consequential losses arising from any change, cancellation or rescheduling by OAIA.

If a customer is removed from a course for conduct, safety, non-payment, non-attendance, suitability, fitness, rule breaches or any other breach of these Terms, no refund, credit or compensation shall be payable and the full outstanding balance shall become immediately due.

Third-party Providers

Certain experiences, assessments, trips, venues, sessions, qualifications, finance arrangements, accommodation, travel elements or services may be supplied by independent third parties.

Where any third-party provider becomes unavailable, changes its service, refuses access, alters dates, becomes insolvent, is affected by force majeure, or otherwise fails to deliver, OAIA may substitute, reschedule, remove or amend that element at its discretion without liability to you.

To the maximum extent permitted by law, OAIA shall not be liable for any third-party act, omission, cancellation, failure, insolvency, closure, restriction or service issue, nor for any associated loss, cost or expense suffered by you as a result. Any refund, credit, replacement or alternative offered in connection with a third-party failure will be entirely at OAIA’s discretion unless otherwise required by law.

Venues

You may be required to attend practical training, contact days, workshops or assessments at one or more designated venues selected by OAIA at OAIA’s sole discretion.

You must comply with all venue rules, health and safety rules, safeguarding rules, behaviour policies, water safety rules and reasonable instructions in force at any venue used. Failure to do so may result in removal from the venue and from the course without refund.

Price

Prices are as stated at the time of booking and may include VAT where stated. We reserve the right to correct pricing errors, withdraw offers, amend prices before acceptance of a booking, and apply revised pricing to transfers, deferrals, replacements, upgrades, additional modules and reassessments. A price quoted verbally, on social media, or in any communication that does not form part of a written booking confirmation issued by OAIA shall not be binding.

Exclusions

Unless expressly stated in writing in the booking confirmation, course fees do not include travel, meals, drinks, insurance, personal equipment, reassessment fees, resit fees, accommodation, parking, certification fees, licensing fees, finance charges, third-party fees, or personal expenses of any kind. You are solely responsible for all such costs.

Payment Terms

Payment is due either in full at the time of purchase or in accordance with an agreed instalment arrangement or third-party finance arrangement. Any payment plan or instalment arrangement is a concession granted at our absolute discretion, is not a right, and may be withdrawn without notice if you miss a payment, breach these Terms, or if your financial circumstances change materially.

Consequences Of Failure To Pay

If payment is not made within the required timescales, this shall constitute a material breach of contract entitling OAIA to terminate the contract, suspend all services immediately without notice, cancel the booking, reallocate the place, retain all sums paid, and recover the full outstanding balance together with any losses, costs, interest and charges incurred by OAIA. All costs of recovery, including reasonable legal fees, shall be recoverable from you.

Attendance Of Practical Workshops

• Once a practical workshop date is confirmed, it is non-transferable and non-refundable except where OAIA agrees otherwise in writing or where expressly required by law.
• One request to change the date may be considered at OAIA’s sole discretion. If agreed, the change will be subject to an administration fee of at least £150 plus any additional costs incurred, payable in advance of the change being confirmed.
• All variations are subject to availability and entirely at OAIA’s discretion. Agreement to one change creates no right or expectation that further changes will be agreed.

Alterations To Advertised Packages

All advertised packages are subject to availability. We reserve the right to alter any package, component, schedule, date, location, content, tutor, coach, assessor, accommodation arrangement or included element before or after booking confirmation where reasonably necessary for operational, staffing, regulatory, safety or commercial reasons.

Any imagery, itinerary, timetable, marketing copy, social media content, examples or package descriptions are illustrative only and do not form part of the contract. Any such change shall not of itself entitle the customer to cancel, reject, recover damages, or claim compensation, provided the overall course remains substantially deliverable in OAIA’s reasonable opinion.

Drugs And Alcohol Policy

We operate a strict zero-tolerance policy in relation to drugs and alcohol during all course time, assessments, workshops, practical activity, accommodation occupancy where controlled or arranged by us, and on company or associated premises.

If we suspect that a student is under the influence of alcohol or drugs, or has been involved in any drug-related or alcohol-related misconduct, we will suspend or terminate participation immediately without refund. The full outstanding balance shall become immediately due and payable. We reserve the right to report any drug-related matter to the relevant authorities.

Investment And Payment

You must pay the fees specified at the time of purchase, whether in a lump sum or by agreed instalments, without set-off, deduction, withholding or counterclaim of any kind. Any dispute regarding fees does not entitle you to withhold or delay payment.

If any instalment is missed, all outstanding sums shall become immediately due and payable on demand, and we may suspend or terminate all services without notice, refund or credit.

Course Fees

The fee payable is the total amount stated at the point of sale, in the order form, finance agreement, payment page, enrolment communication or written booking confirmation. Fees communicated verbally or via social media without written confirmation from OAIA shall not be binding on OAIA.

Any promotional discount, staged payment option, bonus, bundle or concession may be withdrawn at our discretion if payments are late, the booking is amended, or the course is transferred or deferred.

Location Of Events

OAIA reserves the right to move any meeting, workshop, course or assessment to another venue within a 50-mile radius of the originally named venue on giving not less than 48 hours’ notice where reasonably practicable. Where less notice is given due to emergency, safety, or operational necessity, this shall not entitle you to cancel or claim compensation.

All travel costs, accommodation costs, meals and refreshments are your sole responsibility unless expressly stated otherwise in writing in the booking confirmation.

Cancellation Of Events By Outdoor Activity Instructor Academy

If a course or any course element is cancelled, withdrawn, interrupted or rescheduled due to circumstances beyond OAIA’s reasonable control, including force majeure, venue issues, weather, sea conditions, staff illness, assessor unavailability, third-party failure, regulatory change or safety concerns, OAIA may reschedule the relevant element at the earliest reasonable opportunity.

No refund, reduction in fees, compensation or reimbursement of any expenses shall be due in such circumstances, save that OAIA may, at its sole discretion, provide a transfer, substitute service, credit note or partial refund for the affected undelivered element only. Any such offer shall be made by OAIA and shall be final.

Intellectual Property Rights And Copyright

All course materials, digital content, videos, manuals, systems, templates, training frameworks, presentations, branding, documents and other content supplied by OAIA remain the exclusive property of OAIA or its licensors at all times.

You may use those materials only for your own personal learning in connection with the specific course for which they are provided. You may not copy, reproduce, publish, share, upload, distribute, modify, sell, license, exploit, record, transmit or create derivative works from any material without our prior written consent.

Any breach of this clause may cause OAIA significant and irreparable harm for which damages alone may not be an adequate remedy. OAIA reserves the right to seek immediate injunctive relief or other equitable remedy without notice in the event of any actual or threatened breach of intellectual property rights, in addition to claiming damages and any other remedy available at law.

We may suspend or terminate access without refund and without notice where we suspect or identify misuse of our intellectual property, confidential information or course materials.

You may not record any session, workshop, assessment, meeting, call or course content in any format without our prior written consent. Unauthorised recordings shall be deleted immediately on request and may result in immediate removal from the course without refund.

Privacy Policy

We will process your personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, and our Privacy Policy as updated from time to time. By making a booking, you consent to your data being used for operational, administrative and marketing purposes by OAIA and its associated brands.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remainder of the Terms shall continue in full force and effect.

Non-waiver

No failure or delay by OAIA in exercising any right or remedy shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall prevent any further or other exercise of that right or any other right or remedy.

Governing Law And Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over all such disputes.

Non-representation

You acknowledge that you have not relied on any statement, representation, assurance or warranty that is not expressly set out in these Terms or in written booking confirmation issued by OAIA. This includes, without limitation, any statement made verbally, during a telephone or video sales call, in social media posts, advertisements, testimonials, case studies, or in any email or message not forming part of a formal written booking confirmation. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

Whole Agreement

These Terms, together with any booking confirmation, order form, application form, learner handbook, course requirements and policies expressly referred to in them, constitute the entire agreement between you and OAIA and supersede all prior representations, negotiations, discussions, drafts and agreements.

Variation

OAIA reserves the right to make reasonable changes to these Terms, policies, procedures, course structures, operational rules and associated documents where necessary for legal, regulatory, operational, safety or commercial reasons. Updated Terms will be published on our website and will apply to all new bookings from the date of publication.

Complaints Handling

Any complaint must be submitted in writing by email as soon as possible and in any event within 7 days of the event, issue, service failure or course element giving rise to the complaint. Complaints received after this period will not be investigated and shall not give rise to any entitlement to compensation, refund or credit. Submission of a complaint does not suspend your obligation to pay all sums due under these Terms. OAIA will endeavour to respond to all valid complaints within 14 business days of receipt.

Dispute Resolution

If any dispute arises, the parties may attempt to resolve it through negotiation or mediation before commencing legal proceedings. However, nothing in this clause prevents OAIA from pursuing any debt, injunction, protective relief or other remedy through the courts at any time and without prior notice where OAIA considers this necessary.

Force Majeure

OAIA shall not be liable for any delay, cancellation, failure or inability to perform any obligation due to events beyond its reasonable control, including but not limited to adverse weather, sea conditions, natural events, epidemic or pandemic, government action, regulatory change, utility failure, transport disruption, venue unavailability, staff illness, assessor illness, industrial action, supplier failure, equipment failure, cyber incident or third-party default.

Where a force majeure event occurs, OAIA’s obligations shall be suspended for so long as the event continues. OAIA may cancel, reschedule, substitute, relocate or amend any affected course element. No refund, compensation or reimbursement of expenses shall be due in such circumstances, save where OAIA chooses in its sole discretion to offer a transfer, substitute service, credit note or partial refund for an undelivered element only.

Accommodation

Where accommodation is supplied, arranged, recommended or facilitated by OAIA, the following additional terms apply.

Cancellation charges for accommodation follow the same schedule as the relevant OAIA course cancellation charges set out above unless OAIA notifies you otherwise in writing. Accommodation cancellation charges are applied separately to and in addition to course cancellation charges where both apply.

We cannot guarantee any particular apartment, room, layout or configuration and reserve the right to allocate, reallocate or change accommodation arrangements at any time without liability.

Rooms will be single-sex unless otherwise agreed by us in writing prior to arrival.

The accommodation must be kept clean, tidy and in good condition throughout your occupancy. We may charge for cleaning, damage, replacement items, key loss, excess wear, security call-outs, rule breaches, waste removal and any other costs arising from your occupancy or that of your guests. All such charges are payable on demand.

Communal areas must be kept clear of personal belongings at all times.

Participants from sister companies or related programmes may use or stay in the same accommodation or communal spaces where capacity or operations require this.

You are fully responsible for the cost of any loss, breakage, damage, missing items or extra cleaning attributable to you or your guests, whether caused deliberately or through negligence.

Any damage or breakage must be reported immediately in the manner instructed by OAIA or the accommodation manager. Failure to report damage promptly shall not reduce your liability for it.

You must not cause nuisance, annoyance, disturbance, harassment, risk or inconvenience to other occupants, neighbours, staff, landlords or visitors at any time. We may terminate accommodation occupancy immediately without refund if any such issue arises, and may pursue you for any costs arising from such conduct.

We operate a zero-tolerance policy on illegal drugs and will terminate accommodation occupancy immediately without refund where we believe there has been drug-related misconduct. We reserve the right to report any such matter to the relevant authorities.

A security deposit of £100 per tenant may be required before or on arrival. This deposit may be held against and applied to cleaning, damage, missing items, key loss, unpaid charges, rule breaches or any other sums due. Deductions shall be determined by the landlord or OAIA acting reasonably. The deposit or any remaining balance will be returned within 14 days of departure subject to satisfactory inspection.

You may be required to sign a separate tenancy, licence or accommodation agreement on arrival. Failure to sign or comply with that agreement may result in refusal or immediate termination of accommodation without refund.

For correspondence, contact:

Outdoor Activity Instructor Academy Limited,
60 Fore Street, Newquay, Cornwall TR7 1LW

OR Email: info@newquayactivitycentre.co.uk